VERIFYING IDENTITY VIA SUPPORT AT CITINOW MALAYSIA

Verifying Identity via Support at Citinow Malaysia

Verifying Identity via Support at Citinow Malaysia

Blog Article

Security of the account is paramount at Citinow Malaysia. For user data security and protection against anyone else viewing it, there is a secure identification verification on the site. If you must update information, trigger a withdrawal, or access your account again, verifying your identity is the critical step to securing your account.

When Is Identity Verification Needed?


Citinow’s Identity verification may be required in various instances, including:

  • First-time requests for withdrawal

  • Changes to account information (e.g., mobile number or email)

  • Suspicious login attempts or security concerns

  • Forgotten password recovery

  • Compliance with local regulations


In most cases, you’ll be contacted by the support team with clear instructions on what to provide.

How to Verify Your Identity at Citinow Malaysia


If you are requested to verify your identity, the process is easy and is done through the support system of the platform. Here is how it goes:

Step 1: Prepare Your Documents


To begin, prepare your documents. You'll normally be required to give a valid government-issued photo ID. Proof of residence, i.e., a recent copyright or utility bill within the last three months, may also be requested. In certain cases, the support team may require additional documentation based on your case.

Step 2: Contact Support


Contact via live chat or the contact form. Inform them that you're doing identity verification and quote any reference number or case ID they gave you previously.

Step 3: Upload Your Documents


Upload your documents according to the guidance given by support. Ensure the images are clear, not edited, and include all required details.

Identity verification in Citinow Malaysia is a one-time process that secures your account and ensures smooth transactions. Our support team is all set to complete the process seamlessly with regard to your privacy. In case there is any query in the process, get in touch with us through live chat for instant support. Keeping your information up-to-date and verified, you grant secure access to all features present on Citinow Malaysia’s website.

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